Responsible Gaming

At Winmatch, we are committed to maintaining a secure and enjoyable environment by promoting balanced, responsible gaming practices. Gambling should always be treated as a form of entertainment, not as a way to solve financial problems or cope with emotional challenges. We encourage all players to set firm boundaries on their time and spending before starting any session. To support this, our platform offers practical tools such as reminder notifications and optional breaks to help users manage their gameplay and budget with confidence.

If at any point a player feels their gambling is becoming difficult to control, our professional support team is available 24/7 via live chat, email, or phone. Our trained specialists can help implement measures such as deposit limits, session time caps, cooling-off periods, or complete self-exclusion when required. For further guidance, we recommend contacting independent and confidential organisations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Recognising Problem Gambling

• Friends or family members have expressed concern about your gambling habits.
• You conceal how much time or money you spend gambling.
• You gamble to escape stress, anxiety, or personal difficulties.
• You neglect work, school, or family responsibilities to keep playing.
• You try to recover losses by increasing your bets.
• You use funds meant for essential needs or borrow money to gamble.
• You feel guilt, regret, or distress after gambling.

Tips for Responsible Play

• Decide in advance how much time and money you will allocate to gaming—and stick to your limits.
• Take regular breaks to maintain perspective on your play.
• Use session alerts and timers to track the time spent.
• Seek help immediately if gambling begins to negatively affect your life or health.

Protection Tools at Winmatch

Through the personal dashboard, players can set deposit caps, enable time-based alerts, initiate temporary account suspensions, or request full account closure. For additional security, we recommend tools like Gamblock™, which block access to gambling sites across multiple devices.

Preventing Underage Gambling

Winmatch strictly enforces an 18+ age policy for all players. Every new account undergoes a verification process, and any underage account is immediately closed with funds forfeited. This ensures a safe, fair, and fully compliant gaming environment for everyone.